Diaper Bag - Nylon Black

Order Handling and Preparation
Every order placed with Mouridz is handled with care. We aim to process and prepare orders within 1–4 business days, giving us time to check availability, perform quality inspections, and package items securely before dispatch.

Delivery Timelines
Once dispatched, most parcels arrive within 3 to 14 days. Delivery speed depends on courier networks and local handling times, but our logistics process is designed to provide a smooth and reliable experience. A confirmation email with tracking details is sent as soon as your order is on its way.

Product Availability
Our store operates with active stock only. If an item is available for purchase on our website, it is ready for dispatch. This eliminates unnecessary delays caused by backorders and gives you confidence that your order will be shipped quickly and efficiently.

Supply Chain Support
To maintain reliability and efficiency, we partner with Cainiao, a leading third-party logistics provider in China. Their expertise ensures that our supply chain remains consistent, helping us maintain smooth operations and dependable fulfilment.

Eligibility
We want you to feel confident shopping with Mouridz. If you are not satisfied with your order, you can return it within 30 days of delivery for a full refund or exchange.

Starting a Return
To initiate a return, please email info@mouridz.com with the following details:

• Your full name
• Order number
• The item(s) you would like to return
• A short explanation of your request

Once your request has been approved, you will be provided with a prepaid return label, ensuring that you can send your parcel back without any additional cost. Attach the label securely and drop your package at the nearest postal location.

Return Addresses
Returns can be directed to either of the following addresses:

UK Return Address:
UPS Access Point
125 Oxford Street
London W1D 2HT
United Kingdom

Origin Return Address:
Royal Mail Delivery Office
62 Market Street
Manchester M1 1PW
United Kingdom

Refunds and Processing
Once your parcel is received, our team will inspect it to ensure it meets return requirements. Approved refunds are issued promptly to the original payment method, or an exchange will be arranged at your request. Refund times may vary depending on your payment provider, but you will be kept updated via email at every stage.

Our Promise to You
We aim to keep the return process straightforward, fair, and stress-free. Should you need assistance at any point, our customer care team will guide you through the process.